Dashboard
Total Calls
847
+12.5% vs last month
Total Chats
1,934
+18.2% vs last month
Auto-Resolved
2,156
86.9% vs last month
Escalated
325
-5.3% vs last month
Daily Volume (Last 30 Days)
Performance Metrics
Avg Response Time
2.8s
Under 5s target
First Call Resolution
82.5%
+3.2% this month
CSAT Score
4.5/5
Based on 892 ratings
Human Escalation Rate
13.1%
Target: <15%
Topic Distribution
Tehnički problemi
27%
Novi paketi
25%
Naplata
21%
Integracije
16%
Opći upiti
11%
Peak Hours